Terms of Service
Cases or other products ordered from Brady Cases come with a lifetime warranty that covers workmanship and materials to be free from defect for the period of the warranty starting at the date of purchase. Brady Cases agrees to replace or repair (at its discretion) all defective parts at no cost to the customer. Cases or other products must be shipped to Brady Cases for repair after retaining an authorization number and Brady Cases will cover domestic shipping costs back to the customer, up to $120. The warranty does not cover damage or failure due to misuse, customer modifications, normal wear and tear (assessed at Brady Cases' discretion). Brady Cases is not responsible for legal obligations of direct or indirect damage for loss of property, profits, fees, delays, injuries or death in relation with the use of or operation of any Brady Case products. Lifetime warranties can typically be transferred between customers (if you purchased it used from another customer) but we will need photos and documentation of the condition of the case to make sure the hardware we have matches what that case was originally built with (suppliers over the years have changed out designs on aluminum extrusion, casters, latches, etc).
We do not cancel orders once they are placed due to no longer needing the product, longer than quoted turnaround, or any circumstance unless approved by Brady Cases - please refer to the return policy for more details before ordering! If a case arrives different from what was specified in the orders, Brady Cases will make every effort to repair or replace the case before a refund is given. If you have questions regarding schedule, contact us for our current estimated turnaround time or rush options if necessary. A minimum of a 25% cancellation fee will be assessed in the event of a cancellation, chargeback, etc. These are custom built to order and we want to put out a quality product and give our best estimates of timeframe but they are subject to change if a supplier is backordered or our workload increases.
All quotes, invoices, 3D CAD drawings and emailed ideas are the intellectual property of Brady Cases. Any drawings, quotes or further info are property of Brady Cases and cannot be used to send to other third party companies or competitors to quote based off our time and intellectual designs. If it is found that a drawing and quote is forwarded to a competitor for evaluation, a fee maybe assessed for the hours put into the quote, drawing, design or trademark infringement.