Frequently Asked Questions:
Can you make such and such case...?
Yes. We can build, design or implement nearly anything. Contact us for a quote or 3D diagram.
What is your standard turn-around time?
We normally ask to allow about 4-6 weeks for build time on most projects and 1-2 weeks on flat boards. Some more complex cases like guitar vaults, screen lift cases, etc might take a bit longer as more is involved in the process and often custom items have to be ordered in to build those. It varies by season and the scope of the project. Sometimes it is sooner and sometimes it takes longer. We try to get all our cases out as quickly as possible but as all cases are built custom to order and seasons vary - so does the wait time. If you have a specific date you need it by, let us know and we will do everything we can to get it to you before then.
Can you get a case out quicker or by a certain date?
Oftentimes, yes. We have delivery guarantee services that guarantee shipment from us to meet a deadline. Quotes are on a "case by case" (pun intended) basis. They depend on the deadline, type of case and our current workload so it fluctuates based on those conditions so it is typically not a set rate. Contact us if you need your case by a specified date. Planning ahead works miracles for everyone!
Do you offer endorsements or discounts for artists, churches, military, etc?
We want to support everyone we can but unfortunately we offer very few endorsement discounts. Most of our clients fit in those categories (artists, church, military). We do usually offer bulk discounts if you buy multiple items at a time (best way to save) or if you follow us on social media we usually do a couple sales per year.
Are your cases ATA approved?
Yes, all our cases are built to ATA spec and come with a lifetime warranty. We use military grade materials and everything is built with quality materials.
So-and-so builds the same case for such-and-such, will you price match?
That's a loaded question. Most of our competitors do not build with the same high quality components that we do. We use the best materials we have available to ensure that the case is built to last and withstand the rigors of the road (plus some). If it is an apples-to-apples comparison, we will typically price match. But if they use pvc-laminated cheap wood, single angle extrusion, cheap overseas labor and their website was made by a 4-year-old, we'll first persuade you to not buy from them but we might try to meet you in the middle. A lot of our prices are absolutely set because we want to get you the best deal for the buck and not skimp on the quality.
I don't see it on your website... do you build it?
Yes, we are currently adding new products and all the pricing every day. If you don't see it, don't hesitate to call or email us and we'll send you pricing, specs, and photos upon request. We have built literally thousands upon thousands of different designs for different things. If you don't see it, shoot us an email and we can send you dozens of photos or designs of previous cases we've built that are similar in nature.
Will you send tracking upon shipment?
Yes, we do our best to let you know when it ships, when it arrives and we try to follow up after you have received it to make sure everything is working well for you.
Do you ship internationally?
Yes - we ship to Canada a lot. Overseas it get fairly expensive. Email us with what you're wanting and we can certainly work up a quote for shipping. This is a case-by-case basis and we quote everything internationally manually. Due to weight and size of our common cases, it is often prohibitive to ship internationally so we reserve the right to analyze each quote individually to see if we can make it work.
Will your cases make me a better musician?
I've heard that it does. But also makes load-in and load-out much faster so you can spend more time doing other things and not worrying about the safety of your equipment.
Details
It has two roomy drawers in the bottom center - great for posters, extra equipment, etc. Lots of dividers for lots of storage for shirts, cds, and miscellaneous items. There's a drawer for a printer, iPad and cabling on the right.
It has a cash box built in included in the price (a $200 unit) that you can plug in an iPad or computer, thermal printer for receipts, and even a barcode scanner if you want to add that. Contact us if you're wanting those additional accessories (we have several thermal printers, card readers, and a barcode scanner).
The lid is foamed but you can add table legs for $75 for standard legs or $100 for adjustable to have it become a table next to the case or used elsewhere. LEDs aren't in the display area right now but that can be added to light up the items in there ($125 for RGB LEDs that has a remote, controller and can cycle through different colors or can be set to one single color - or $100 for just white LED strips). It does have an upgraded velcro surface inside the display making it easy to velcro items in place, price tags, etc.
It'll need to ship via freight (or you can pick it up). I put an estimate on freight shipped to most of the US if going to a business with either a loading dock or able to be pulled off the truck without the lift gate. If it is going to a residence and/or needs a lift-gate, we'll quote that out and add to the final shipping price. We can also ship it to a freight terminal near you and can be picked up to avoid any additional fees from the freight company.
These cases are awesome to be able to open up 6 latches, swing it out, plug in an extension cord into the included power inlet and it is a fully set up display, POS system that displays your merch, keeps things organized and easier to inventory, and the top right side is a padded surface for having the laptop, iPad, card swipe or other features for purchasing (has a power outlet on top as well to power any devices and a USB cable run from the top down to the cash box). The amount of time this case saves on setup with pay itself off quick.
Contact us for any questions!